Virtual Market Center, LLC Privacy Policy

Effective Date: [Insert Date]

• 1. Information We Collect

  The information we collect depends on how you interact with VMC.

  Account and Business Information

  We may collect names, company names, job titles, business email addresses, telephone numbers, business addresses, login credentials, account permissions, territory information, customer assignments, and similar business information.

  Customer, Prospect, and CRM Information

  VMC customers may upload or maintain business contacts, customers and prospects, CRM records, project and opportunity information, notes, communications, appointments, account assignments, contact lists, and related sales information.

  Public and Licensed Business Information

  VMC’s lead-intelligence services may collect or process business names, professional names and titles, publicly available business contact information, projects, properties, development and permit information, procurement activity, company information, and other business intelligence obtained from public records, public websites, licensed providers, third-party services, integrations, customer-provided information, or other lawful sources.

  Content, Virtual Experiences, and AI Interaction Information

  We may process prompts, searches, questions, AI Concierge interactions, voice or text instructions, uploaded documents, images, videos, CAD files, 3D models, product or property information, customer-provided virtual experiences, third-party-produced virtual experiences hosted or integrated through VMC, and other Customer Content. If voice functionality is used, VMC or its technology providers may process voice input or a transcription to understand and perform the requested action.

  Usage and Analytics Information

  VMC may collect virtual-experience entry and exit activity, time spent, product interactions, customer journeys, invitations, campaign activity, browser and device information, IP address, referring pages, system activity, security logs, and approximate location where reasonably required for location- or territory-based functionality.

  Payment Information

  Payments may be handled by third-party payment processors. VMC may receive transaction details such as payment status, amount, billing status, and subscription information without receiving or storing complete payment-card information.

  Sensitive Information

  VMC is not designed for customers to upload highly sensitive personal information such as Social Security numbers, government identification numbers, medical records, or complete payment-card data unless VMC specifically requests or supports that information for a stated purpose. Customers should avoid uploading such information unless necessary and authorized.

• 2. How We Use Information

  VMC may use information to:

  • •Operate, maintain, secure, support, and improve the VMC website and Service.
  • •Create and manage accounts, users, permissions, territories, customer assignments, and access controls.
  • •Support B2B, B2C, and D2C configurations and route visitors or opportunities according to customer settings.
  • •Provide virtual experiences, live engagement, CRM, analytics, 3D, AR, product information, and related functionality.
  • •Operate AI Concierge, System Intelligence, Operator Assistant, Lead Intelligence Assistant, and other AI-assisted features.
  • •Research, verify, enrich, organize, deduplicate, and monitor business intelligence, leads, projects, contacts, and opportunities.
  • •Generate Daily Opportunity Briefings, alerts, CRM recommendations, and territory/account routing.
  • •Respond to authorized voice or text instructions and perform authorized platform actions.
  • •Send or prepare invitations, notifications, follow-ups, scheduling information, and other communications.
  • •Provide customer support, process subscriptions and payments, prevent fraud or abuse, enforce agreements, and comply with legal obligations.

• 3. Artificial Intelligence and Automated Processing

  VMC uses AI and automated systems to provide portions of the Service. These systems may process user instructions, Customer Content, CRM information, public or licensed business information, and platform activity to respond to questions, organize information, identify opportunities, create summaries or content, assist with communications, and perform actions authorized by users.

  AI output can contain errors. Users should independently verify important information before relying on it.

  VMC may use third-party AI and technology providers as service providers when reasonably necessary to deliver VMC functionality. VMC does not authorize service providers to use private customer CRM information or private customer conversations for their own unrelated marketing purposes.

• 4. Private Customer Information and Data Separation

  VMC is designed to distinguish customer-private CRM information and conversations from public or licensed business-intelligence resources.

  Private customer CRM information and conversations are intended to remain accessible according to the applicable customer’s account permissions and authorized users. VMC does not treat one customer’s private CRM or private conversations as another customer’s private CRM information.

  Customers are responsible for assigning appropriate permissions and for ensuring they have the legal right to upload or process customer, prospect, employee, or other personal information through VMC.

• 5. Virtual Experiences and Third-Party Content

  VMC may host, display, integrate, or make available virtual experiences created by VMC, customers, or third-party providers using photography, cameras, scanners, smartphones, 3D/CAD, image stitching, or other technologies.

  When a virtual experience relies on third-party technology or hosting, that provider may process technical or usage information according to its own terms and privacy practices. VMC will process information it receives through the VMC Service according to this Privacy Policy.

• 6. Business Intelligence

  VMC may provide subscribers with business information and lead intelligence derived from public, licensed, third-party, customer-provided, or other lawful sources. Organizing, analyzing, enriching, or displaying such information does not mean that VMC created the original information or guarantees its accuracy. Public and third-party information may change and may be corrected, updated, suppressed, or removed as appropriate.

• 7. When We Share Information

  Authorized Users and Participants

  Information may be made available to employees, representatives, customers, guests, dealers, or other persons authorized to participate in an account, virtual experience, communication, or transaction flow.

  Service Providers

  VMC may use service providers for cloud hosting, AI processing, communications, email, analytics, payment processing, CRM, security, databases, APIs, mapping, 3D/AR technology, and related services. These providers may process information as reasonably necessary to provide services to VMC, subject to applicable contractual and legal requirements.

  Customer-Connected Services

  If a customer directs VMC to connect with another platform, application, or service, VMC may exchange information with that service as necessary to perform the customer’s instruction.

  Legal, Safety, and Business Purposes

  VMC may disclose information where reasonably necessary to comply with law or legal process, respond to lawful government requests, investigate fraud or abuse, enforce agreements, protect users or VMC, maintain security, address emergencies, or complete a merger, financing, acquisition, reorganization, or sale of all or part of the VMC business.

• 8. Sale or Sharing of Personal Information

  VMC does not sell private customer CRM information or private customer conversations for money and does not provide that private information to third parties for their own unrelated marketing.

  VMC may provide business intelligence derived from public or licensed sources as part of its paid services. Some privacy laws define “sale” or “sharing” more broadly than an exchange for money. If a VMC activity is legally considered a sale or sharing of personal information, VMC will provide the notices and choices required by applicable law.

• 9. Email, Invitations, and Other Communications

  VMC may send account notices, invitations, security notices, scheduling information, customer-engagement notifications, transactional communications, service updates, and marketing communications where permitted by law.

  Recipients may unsubscribe from promotional email through the unsubscribe mechanism provided in the message. Unsubscribing from promotional communications does not prevent necessary account, transaction, security, or service communications.

  VMC customers are responsible for ensuring that contact information and outreach they supply or direct through VMC comply with applicable communication and marketing laws and required permissions.

• 10. Cookies and Similar Technologies

  VMC may use cookies and similar technologies to keep users logged in, remember preferences, operate website functions, protect security, understand website and virtual-experience usage, measure engagement, and improve the Service.

  Users may control many cookies through browser settings. Disabling necessary cookies may limit VMC functionality. If VMC uses technologies that require additional consent, notice, or opt-out rights under applicable law, VMC will provide those choices as required.

• 11. Data Retention

  VMC retains information for as long as reasonably necessary to provide the Service, maintain accounts and transaction records, comply with legal obligations, resolve disputes, maintain security, prevent fraud, enforce agreements, and fulfill the purposes described in this Policy.

  Retention periods may vary by category of information and customer instructions. Information may be deleted, anonymized, or retained longer where required or permitted by law.

• 12. Security

  VMC uses reasonable administrative, technical, and organizational safeguards designed to protect personal information and Customer Content. No Internet, cloud, software, or electronic-storage system can guarantee absolute security.

  Users are responsible for protecting passwords, devices, and login credentials and should promptly notify VMC of suspected unauthorized access.

• 13. Your Privacy Rights

  Depending on where you live and which laws apply, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to limit or opt out of certain uses or disclosures.

  Where applicable, you may also have rights concerning certain sales, sharing, targeted advertising, or use of sensitive personal information. VMC will honor legally valid requests and recognized opt-out mechanisms where required by applicable law.

  Privacy requests may be submitted to privacy@virtualmarketcenter.com. VMC may verify your identity before completing a request.

  If VMC processes information on behalf of one of its business customers, that customer may control the information and VMC may refer the request to the appropriate customer where legally appropriate.

• 14. Children

  VMC is a business and professional Service and is not directed to children. VMC does not knowingly solicit personal information from children under 13. Registered business accounts are intended for adults who are legally capable of entering into business agreements. If VMC learns that it collected personal information from a child in a manner prohibited by law, VMC will take reasonable steps to delete or otherwise address the information as required.

• 15. International Users

  VMC operates from the United States and may use service providers located in the United States or other countries. Information may therefore be processed outside a user’s country of residence. Where required by applicable law, VMC will use appropriate safeguards for international transfers and provide additional notices or rights required in applicable jurisdictions.

• 16. Third-Party Websites and Services

  VMC may contain links to or integrations with third-party websites, platforms, virtual-experience providers, or services. VMC is not responsible for the privacy practices of third parties. Users should review the applicable third-party privacy policies when using those services.

• 17. Changes to This Privacy Policy

  VMC may update this Privacy Policy as the Service, technology, business practices, or legal requirements change. The current version will be posted on the VMC website with its effective date. VMC may provide additional notice when required by law or when a material change significantly affects users’ privacy rights.